Delivery Policy - Hassle-Free Shipping with FREY Tailored

Delivery To Your Doorstep

Subject to the product availability, Frey. strives to dispatch all products ordered on www.frey-tailored.com within 24 hours after we received your order.
You will receive a confirmation e-mail stating that the goods which you ordered have been despatched to you (we shall call it the “shipping email” hereinafter). In the shipping email, You will be given an estimated delivery date , your parcel’s tracking number and the name of the shipment company. We will try our best to meet the estimated delivery date as will our selected third-party delivery service. You may experience a longer than expected delivery time subject to the destination. During high season and sale, delivery might take a little longer. You will need to sign a confirmation of receipt of the parcel on delivery. By doing so, you accept the responsibility for the products received from that moment onwards. If the recipient is not the purchaser himself/herself, by signing the confirmation of receipt, it is deemed to have accepted the responsibility for the products received has been transferred to you as if the parcel was received by the purchaser himself/herself and that such signed confirmation of receipt shall be the evidence of delivery and fulfilment of your order.
It should be noted that adverse weather conditions (e.g., Typhoon 8 and Black Rainstorm) may cause a delay in the delivery of your order. You will be notified by the carrier as soon as possible with the rescheduled delivery date and time of your order.
Delivery Fee
Delivery fee is applicable to all orders, excluding China and Hong Kong. Delivery fee will be calculated and charged when you proceed with payment at the checkout. Delivery fee varies subject to the destination of the delivery address.
Delivery fee will not be refunded unless it is an exceptional case, for example, if your entire order was faulty or incorrect.

If you have further enquiries, please feel free to check our FAQs for further information and/or contact our Customer Care Team.